Saturday, July 9, 2011

Failed my patience test today...

I believe everyday we’re presented with an opportunity for growth. Sometimes these opportunities are pleasant experiences, but then some days our character is tested through annoyances and small trials..

Today I went to the clinic with my mother so that she could get a drug test for a new job she’s applying for. As soon as we got there my little “sixth sense” trigger warned me I was about to have a bad experience. I disregarded it and attributed my discomfort to the fact that I’ve never like hospitals/clinics… every time I go to one I get a knot in my stomach. Anyways, back to the story…

We walked up to the reception desk and there was a young woman (probably in her late 20s/early 30s) with a very annoyed look on her face. We greeted her.. and she just looked at us and said: “What do you guys want..??” I disregared her rude demeanor, handed her the drug-test forms, and explained our reason for being there. She looked at the papers for 5 seconds, handed them back and said: “You were supposed to come within 24 hours from the date posted on this form.. We can’t do the test. You need to come back with another form.” She then proceeded to going back to looking at the computer screen in front of her without any further explanation.. \(>-<)/

Now, I had just driven for almost an hour to get to this place and was being rudely dismissed without a logical explanation.. So yeah, I allowed myself to get extremely upset at her behavior...

For the past five years I’ve had jobs where I’ve helped clients and  customers so I know that it can get emotionally draining dealing with people all the time.. but if you’re in charge of assisting someone then it’s YOUR JOB to provide the best service and deliver the best attitude AT ALL TIMES…

I asked her to explain the policy and tell us if there was any way we could remedy the situation. She repeated the same thing in a louder tone: “No, you need to talk to the company and come back with another form..!” So what did I do? I asked to speak to her supervisor. She said: “Come back Monday then..” After this, I finally lost it and we went back and forth raising our voices at each other until another employee intervened…



LESSON OF THE DAY: You know how they say we’re genetically wired in situations of danger and tension with the “fight or flight” reflex? Well if I would have lived during Prehistoric times I would have definitely been in the hunter/fighter group… but since we don’t really have to hunt and kill mammouths anymore, I guess I have to work on my patience…

Today I was reminded that I have a very short fuse when it comes to rude and inconsiderate people. Therefore, I need to learn how to control my anger and overall demeanor when these types of situations arise. Of course, it’s always easy to be nice to nice people… no big challenge there… but more often than not we encounter frustrated individuals that lash out their pain and negativity to everyone around them. It's obvious that when this happens I need to learn how to stay in control of my emotions and not let their negative energy affect me..

So I plan to dedicate some time this week to doing some extra meditation and reading some anger-management material. Here’s hoping that next time I’ll be able to handle things the right way… ::crosses fingers::

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